Sue Howton-Stich Recognized by Cambridge Who's Who for Excellence in Insurance Services
Ms. Howton-Stich prides herself on her leadership qualities

SAN DIEGO, CA, January 23, 2012 /24-7PressRelease/ -- Sue Howton-Stich, Director of Sales Operations for Carroll Enterprises/SBIA, has been recognized by Cambridge Who's Who for showing dedication, leadership and excellence in insurance services.

As the Director of Sales Operations for Carroll Enterprises/Small Business Insurance Agency, Ms. Howton-Stich is responsible for overseeing the West Coast operations of a general agency insurance brokerage based in Massachusetts focusing on small group and individual insurance products. With demonstrated success in driving cost-efficient solutions generating high-impact results in large-scale call centers and contact center operations, Ms. Howton-Stich is a senior leader uniquely situated to build, run and lead telesales and contact center operations.

Ms. Howton-Stich spent her early career as a certified air traffic control operator and has spent the past 20 years building, managing and advancing call center operations, focusing on insurance and financial products. She holds a GreenBelt in SixSigma, is certified by Learning International and Practical Management Inc. as an Instructional Training Designer and Quality Assurance Management & Development Specialist, and is a member of the Society of Workforce Planning Professionals. In years to come, Ms. Howton-Stich aspires to own and manage a contact center consulting operation focused on helping companies understand and elevate the customer experience.

For more information about Ms. Howton-Stich, visit http://www.linkedin.com/pub/sue-howton-stich/0/696/b23.

Press Release Contact Information:

Ellen Campbell
Cambridge Who's Who
Public Relations
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